Terms & Conditions

You can place an order directly on our website by using the shopping cart facility, and pay with electronic fund transfer (EFT). Simply use the navigation bars to browse through our products, select the product you want and click the “add to cart” button. You will be given options to continue browsing through other products, and you may add as many products as you wish. When done, click the “checkout” button. You will be prompted for delivery and payment details.

You also have the option to place an order by email. Your order will be shipped after confirmation of payment by an electronic funds transfer, or by direct deposit at any branch of Absa Bank in South Africa.

Delivery & Dispatch

We do everything we can to make sure your order gets to you as soon as possible, normally within 2 or 3 working days. We will send you a tracking number by email.

Our courier is a door to door service to most areas in South Africa. Someone should be at the delivery address during business hours to receive the parcel.

In the event that we for whatever reason cannot complete your order in one shipment, we will contact you before any products are dispatched. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order.

Shipping Cost

Shipping cost by courier R 90.00 or Postal Office. In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include: Mines, Power Stations, Plots/Farms, Remote or Outlying Areas, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery.
Please contact us for delivery outside South Africa.

Returns

If you are unhappy with your goods, you can return them unopened and in a saleable condition within 7 days of receipt for a full refund. The buyer is responsible for the original shipping costs and the cost of the return postage. We recommend that returns are sent by registered mail as we cannot accept responsibility should your returns go missing.